On our way up to Wash DC last night, we stopped for dinner at one of the many Cracker Barrels on the way (for no other reason than we could—a couple of years ago CB sponsored a NASCAR race, hence my affinity for them.). For those of you on the West Coast who have not had a Cracker Barrel experience, it is a restaurant of about the same quality as Denny's, but has a convenient county store as a waiting area so they can get you coming and going.
Anyway, strolling through the store while we were waiting to be seated, I spotted some cute, soft, little penguins. They looked so lonely—I just had to take one home. As I was carrying my chosen penguin up to the register, Bob wondered out loud if they were part of the 50% off Christmas sale. When the gal at the counter announced that yes, they were and that the total was $2.49, I knew it was a true Christmas miracle! (OK, OK...I really don't think that...please don't send religious email). At 50% off, I couldn't get just one penguin...I had to get 5. You can see my newest rookery members below.
Still haven't made a decision.
So here I am in Denver, checking in for my job. Last time here I stayed at the Sheraton DTC (NOT recommended); this time I tried the Hilton Garden Inn. All was well and good until tonight when I got back from our book club dinner. When I walked in my room, a note was waiting for me just inside the door:
Our housekeeping staff has reported that your room smells like smoke. We would like to remind you that you are on a non-smoking floor. If you would like to continue smoking in your room, we would be more than happy to move you to the smoking floor. If you should continue to smoke in your current room, a cleaning fee may be applied to your stay, as it is very difficult to remove the fumes from the room.
Please contact the front desk if you have questions or if you would like to to [sic] change rooms.
Thank you for your cooperation!
Hilton Garden Inn Staff
I still have problems with this letter though. I wonder how many poor, unsuspecting non-smokers have received such a judgemental, accusatory surprise when they return to their rooms. I understand the hotel (for themselves and the comfort of their guests) wants to keep smokers and non-smokers separate, but I would like to think they would also like to keep their guests happy and coming back; accusing them of things they haven't done is not the way to do this. I suggest they revise their letter to read as follows:
Our housekeeping staff has reported that your room smells like smoke. As your room is not on a smoking floor, this causes us concern. If you would like to smoke in your room, please contact the front desk and we would be happy to move you to a smoking floor. If you have not been smoking in your room, please contact our front desk so that we may find the source of the smoke smell. We want to be certain you are not wrongly charged an additional cleaning fee due to smoke fumes that you did not create.
Update: Spoke with the manager the following evening. She apologized for the tone of the letter and thanked me for my feedback. Maybe I really WILL have to smoke the next time I'm there to see if they made any changes...