During my trip to Washington State a couple weekends ago, cousin Kim and I stopped in an Eddie Bauer Outlet store for a bit of shopping. An hour later we left with our purchases in hand. The next day on our way to Seattle, Kim popped her new Eddie Bauer Christmas CD in the player so we could all hear what she got for $2.79. We were pleasantly surprised. I decided I would try to find one for myself.
The following week, I checked the Eddie Bauer website for the CD and for the socks I had bought as Bob decided he really liked them. No luck.
Fast forward to yesterday. I finally remember to call Eddie Bauer (found the receipt as I was cleaning out my wallet) to inquire about the CD and see if they can send me more socks. A pleasant-sounding man (I believe he said his name was Ed) answered the phone. After I ask about placing an order over the phone, he tells me he would be happy to help me, but he is with a customer and could he call me right back. No problem.
Ed called me back about 10 minutes later and happily took my sock order. I asked him about the Christmas CD and he informed me they had just sold the last one a day or 2 before. Oh well.
Imagine my surprise when, this morning around 10, Ed called to tell me he was about the ship the box out, but that they had just received a package from some other Eddie Bauer stores and he found a Christmas CD. Would I like it?
Now I don't know if Eddie Bauer employees work on commission, but if they do
In my mind, his actions boil down to good ol' Customer Service. I knew I liked Eddie Bauer, and now I have even more reason to like them.
Posted by heather at February 23, 2004 04:43 PM